Ruckus ICX 7150 - C12P lost power and not working, stuck on factory reset.

[tvalbritton]

I'm visiting my daughter who has a Lennar home and asked me to take a look at her networking cabinet as she was saying her wifi isn't broadcasting any longer.  I asked her what happened and she said that a friend accidently unplugged the 7150 and it stopped working.  When i looked at it the Syst light was amber and the pwr light was green.  I tried to update the firmware but with limited laptops available at her house i tried a factory reset and now the switch is stuck blinking amber on all lights except the pwr light which is green.  Any suggestions/help would be awesome.

[Imran_ruckus]

Hi @tvalbritton 

Apologies for the inconvenience.

Please try now.

Thank you for your patience.

[tvalbritton]

I got a message from the rma group about it being denied and have tried to respond to the email.  Do i need to resubmit an rma request now?

[Imran_ruckus]

Hi @tvalbritton 

Yes, please resubmit the RMA request.

Thank you again.