Ruckus ICX 7150-C12P isn't responding to any resets and does not power on.

[MTair]

None of the LEDs located on the ICX 7150-C12P light up. 

I have tried about 5-10 hard resets where I use a paperclip to push in the reset button then giving the switch power but I get 0 response.

I have also made sure that the outlet that I am using is working with other devices, and yet the Switch gives no response on the same outlet.

I recently moved into a Lennar home and am the (I believe) second owner. I'm not sure if my APs are in good health either. But I would like to sort out the un-responsive Switch out first.

Thank you!

[Imran_ruckus · Accepted solution]

Hi @MTair 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, when it is plugged in and you tried to hard reset the same. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.