Ruckus ICX 7150-C12P is not working

[VinayGudur]

I have Ruckus ICX 7150-C12P with two access points installed by Lennar. 

My connections are from Modem to Router to Ruckus switch. 

Since last week, my ruckus access points have stopped working. I visited this forum to perform the factory reset and then try to identify the IP Address, but no luck. 

Please see the steps I performed:- 

1) Tried to identify the IP address of the Ruckus via IP scanner app, but no references to Ruckus devices. I tried on CMD prompt to get IP address, but no luck.

2) Tried fatrory resetting, but this step did not help. 

3) I cannot even see configure.me or connect.me connections on my Wifi.

4) I don't even know what is the user name and password.

Please help me resolve these issues.

This is the product #7150 which I was given by your rep, but it is not showing up any result in the window. 

Thank You

[VinayGudur]

Also, please note that this product#Ruckus ICX 7150-C12, which is installed at my home is listed as End of Life on your portal.

https://support.ruckuswireless.com/products/108-ruckus-icx-7150-campus-switches?open=document#f-prod... 

[pinky_ruckus]

Hi @VinayGudur ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not working. 

Could you please let us know the answers to the below queries to assist you better?

1)  Was there any power outage before you started facing the issue?

2)  On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3)  Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[VinayGudur]

Ruckus SwitchRuckus SwitchAccess Point: 3rd from right blinks

May be there was a power blip which has caused this issue, but I was not at home when it happened.

I attached the pictures for your reference.

The access point has two lights blinking all through the time - 1st from right and 3rd from right, as shown in the image while the 2nd from right is always stable.

[VinayGudur]

Accessing access point images showing different signals when they are on.