Ruckus ICX 7150-C12P is not working

[VinayGudur]

I have Ruckus ICX 7150-C12P with two access points installed by Lennar. 

My connections are from Modem to Router to Ruckus switch. 

Since last week, my ruckus access points have stopped working. I visited this forum to perform the factory reset and then try to identify the IP Address, but no luck. 

Please see the steps I performed:- 

1) Tried to identify the IP address of the Ruckus via IP scanner app, but no references to Ruckus devices. I tried on CMD prompt to get IP address, but no luck.

2) Tried fatrory resetting, but this step did not help. 

3) I cannot even see configure.me or connect.me connections on my Wifi.

4) I don't even know what is the user name and password.

Please help me resolve these issues.

This is the product #7150 which I was given by your rep, but it is not showing up any result in the window. 

Thank You

[pinky_ruckus]

Hello @VinayGudur ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[VinayGudur]

Hi,

After I replaced my WiFi router, Ruckus Switch started receiving the internet via LAN and Access points are getting Internet connection too. However, as attatched in the pic, except 2-3 ports on the Ruckus switch none of the other ports are working.  Please see the picture below - only the ports which are connected to Ruckus access points and incoming LAN are lit and rest of the ports are not working.  I think you will have to issue me a new Ruckus Switch .The Other ports on the switch make connection to the entire house for Internet Wire connection. 

[pinky_ruckus]

Hello @VinayGudur ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.95bb.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac 
2. Download the Upgrade software for Windows: Link: Upgrade Software for Windows.

Please use the link to access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[VinayGudur]

Why cant you issue a new Switch device itself? Mine should be covered under warranty. 

[pinky_ruckus]

Hello @VinayGudur ,

Thank you for your response.

I understand that you are requesting a replacement for the switch.

We are happy to assist with the replacement in accordance with our policies; however, we kindly ask that you complete a few troubleshooting steps before we proceed.

Kindly requesting you to upgrade the switch firmware to version 08.0.95g using the upgrade tool shared in the previous post.

If you encounter any issues during the upgrade, kindly provide a screenshot for our reference.

Feel free to reach out if you have any questions or need further assistance.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community