Ruckus ICX 7150-C12P failed - no lights

[aelfert]

I have a ICX 7150-C12P that abruptly stopped working. When I power cycle it, I get all amber lights to flash but then no lights after that.

I have changed the power cord, plugged it into a confirmed good outlet, held the reset button in while powering it, releasing the reset button after the amber lights flash.

Looking at other posts, I have done all the troubleshooting I can.

What is the next course of action? This unit is from 2018, Lennar home, with S/N FEK3238N0AY.

[Imran_ruckus]

Hi @aelfert 

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us a PICTURE and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below picture as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[aelfert]

The requested photos are provided. I took a video but it says I don't have permissions to the google drive. Here is a link to the video, I hope that works https://photos.app.goo.gl/DeBZPASzNNQeQFzdA. 

[Imran_ruckus · Accepted solution]

Hi @aelfert 

Thank you for sharing the requested information with pictures and a video.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark with no power. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Have a great weekend ahead.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.