Ruckus ICX 7150 - C12P does not want to reset

[Joelco]

Hello I tried to hard reset it about 20 times and the lights just stay blinking. I tried to do the software reboot and I was stuck in the COMS section and couldn’t do the coding.

[Imran_ruckus]

Hi @Joelco 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an issue with the RUCKUS ICX-7150-C12P Switch stuck in boot mode and trying the software recovery process.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please share a screenshot of the Device Manager showing the COM port details when the Switch is connected to the laptop? Additionally, please share a picture showing the Software Recovery cable connection between the Switch and the laptop.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Joelco]

this is what I have I followed every step and it doesn’t not reset my ruckus

 

 

 

 

[Joelco]

 

[Imran_ruckus]

Hi @Joelco 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community