Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

[JayHouse]

Hi,

In my Lennar home (Black Diamond, WA, USA) that has this Ruckus ICX 7150-C12P router/switch installed in the network cabinet.

After the first power outage, the unit doesn't boot up and the WiFi Access points do not get power.

I can temporally make it work again by resetting the Ruckus ICX 7150-C12P, by following these steps.

1. Remove power from the switch.
2. Press and hold the reset button while applying power to the switch.
3. Release the reset button after all of the system LEDs flash amber.

Each time there is a power outage, the Ruckus ICX 7150-C12P fails to boot up correctly and I have to reset it once more. This has ALWAYS done this, since we got the home a few years ago.

I do not have access to a windows/mac PC to perform any low level updating the firmware, just a web browser via iPad/Phone/Chromebook.

What are my options, can it be replaced since it has never worked correctly?
The toll free number for support has been disconnected and the regular number says to post here for support.

[tshaw12]

My Ruckus was diagnosed as inoperable and a new unit was being sent to me for replacement. Then I was informed that, since I have a Lennar home, the process is different. However, I still have a bad unit that needs to replaced. How do we make that happen? 

[Imran_ruckus]

Hi @tshaw12 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @JayHouse 

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JayHouse]

I get this from the console port.

What is the next step please?

[JayHouse]

I can type reset at the prompt, then it takes a while but enters in the router mode, but it looks like there's no network at all.

[JayHouse · Accepted solution]

OK.

I gave up, put into switch mode on a non-UFI version.

This is amongst the worse network hardware i've ever seen.