Ruckus ICX 7150-C12P - dead after power outage - always requires a reset to work

[JayHouse]

Hi,

In my Lennar home (Black Diamond, WA, USA) that has this Ruckus ICX 7150-C12P router/switch installed in the network cabinet.

After the first power outage, the unit doesn't boot up and the WiFi Access points do not get power.

I can temporally make it work again by resetting the Ruckus ICX 7150-C12P, by following these steps.

1. Remove power from the switch.
2. Press and hold the reset button while applying power to the switch.
3. Release the reset button after all of the system LEDs flash amber.

Each time there is a power outage, the Ruckus ICX 7150-C12P fails to boot up correctly and I have to reset it once more. This has ALWAYS done this, since we got the home a few years ago.

I do not have access to a windows/mac PC to perform any low level updating the firmware, just a web browser via iPad/Phone/Chromebook.

What are my options, can it be replaced since it has never worked correctly?
The toll free number for support has been disconnected and the regular number says to post here for support.

[Imran_ruckus]

Hi @JayHouse 

Greetings!!!

Thank you for the response and the information you shared. 

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the screenshot below. 

Please Enter the below commands in CLI and it must fix this issue:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know once you complete the above process, I will assist you with the Upgrade of the Switch to avoid this issue in the future, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.