Ruckus ICX 7150-C12P System light Amber, Pwr green

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On 4 April my Ruckus switch stopped working and providing power or internet through the AP's in the house. I checked the switch in the closet and the system light was showing amber, and power light green. None of the ports showed any lighting indicating power was being supplied to the system. I followed several of the previous messages in this forum to attempt to reset the switch without any success.

I attempted to connect the switch through the computer to do a software recovery utilizing Putty as outlined in this post RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community F... result showed as not alive when attempting to ping the address for the switch.

Any advice or insight would be appreciated.

I spoke with my neighbors and no one lost power during the day when the switch stopped working. So I do not believe this was caused by a power loss.

I have filed a case with customer support #01455255

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