Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power

[p10maggs]

Good morning,

We are receiving no power to our Ruckus switch or the extenders. We have tried plugging it in to alternative outlets (although the original outlet it was plugged into is generating power) and troubleshooting found on these forums, but we are still not seeing any active lights or power running through the switch or the two extenders.

How can we remediate this issue? Thanks.

[pinky_ruckus]

Hello @p10maggs ,

Thank you for the response.

Yes, you can share the pictures and video once you return back home.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @p10maggs ,

Thank you for the response.

Yes, you can share the pictures and video once you return back home today.
Thank you for your patience and understanding.

Regards,
Pinky Rajendran
RUCKUS Lennar Home Community

[p10maggs]

Videos have been uploaded. Can you please confirm receipt?

[pinky_ruckus]

Hello @p10maggs ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[p10maggs]

Hello. I will be returning home from out of town today and will get this over.