Ruckus ICX 7150-C12P Not working - All status LED's solid Amber

[mj2023]

RUCKUS ICX 7150-C12P stopped working and all status LEDs are on and solid amber. I have tried the factory reset more than 10 times and the status lights never change from solid amber when applying power. I have also tried the software reload with no avail. 

[Imran_ruckus]

Hi @mj2023 

Thank you for the response and for sharing all the configuration information in the VIDEO.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process multiple times, the failure persists. And the management port is not responding. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and cooperation. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.