Ruckus IC 7150-C12P Not working

[zavada]

We bought our house around 2020. We have a Next Gen house.  The main Ruckus is Dead.  I did do a check as in one of the posts.  It suggested taking pictures and upload to get a replacement.  How do I open a request?  I am desperate, as I live in the Next Gen home and run my computer off of the wifi as there is no Ethernet to plug my computer into and I have a online business.  As the main Ruckus is dead,  the 2 R510 units are not working either.  

[Imran_ruckus]

Hi @zavada 

Greetings!!!

Thank you for the response.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[zavada]

No lights

[zavada]

I was able to upload the video "Ruckus Video".

Please let me know if you need anything else.

Cindy

[Imran_ruckus]

Hi @zavada 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and you confirm that the ICX-7150-C12P Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit should be RMA (Return Merchandise Authorization), in simple words, to replace it.

Given these circumstances, the Switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The link below is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.