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Ruckus Home Network No Longer Working at All

J9
New Contributor

I have a home built by lennar and the ruckus network no longer works. The lights on the extenders are all completely off and I cannot figure out what is wrong with the system. The main ruckus device has power and lights on the Ethernet ports, but I cannot connect to any ruckus extenders. 

Can someone help me troubleshoot this? Thanks

11 REPLIES 11

J9
New Contributor

Update: the lights stopped blinking but stayed green on pwr and amber on syst. 

 

J9
New Contributor

Okay, we have green lights now! What do I do from here? I want to just reset all the access points and set this up from scratch

image.jpg

J9
New Contributor

Here are the lights on the access points 

image.jpg

J9
New Contributor

Now the aps look like this 

image.jpg

Hi @J9 

Thank you for the response and the update.

As I can see from the pictures you shared, now the lights are back to normal.

I see from a picture you shared, that that there is an ethernet cable plugged into the wrong port. Cables from ISP (Internet Service Provider) Router or any device must be plugged into any 1 in-12 ports as highlighted in the below screenshots. Once you plug it into the correct port reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and check the Access Point’s Internet connectivity after some time.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.