We have 3 access points (AP) in our house, one on each floor. The top AP had all the LED lights on while the bottom 2 did not. I thought this might be the cause for why our WiFi is very slow on the floor. The bottom floor only gets 10-20 Mbps while the top floor can go up to 200 Mbps.
We resetted what we believe is the "Ruckus controller" which lives in the master bedroom closet with the router and other network devices are. We saw all 3 access points have PWR turn red and slowly boot up one by one. The access point (AP) on the top floor went back to all the lights lighting up. However, the bottom 2 APs did not all light up like the AP on the top floor. Because the bottom APs are not lighting up, it appears they are not working as expected and the WiFi is much slower downstairs.
We moved into this house built by Lennar Homes, and there was one previous homeowner who lived here. We asked the previous homeowner if they had any WiFi issues on the bottom floor but they didn't have any. They also never had to reset their Ruckus devices while they lived here. We’re not sure what the models are but I think they’re the ZoneFlex r610s.
They also didn't mention having to manage Ruckus using a portal or the Ruckus Unleashed app. I was using the Ruckus Unleashed app. Unfortunately after resetting the APs, I never saw a Wifi name that starts with, "Configure.me".
The ICX-7150 has 2 green lights, so I believe it's a slightly different issue from this post here. First AP image is the top floor, which has 5G and 2.4G amber lights. The bottom floor and the middle floor have only the PWR green, and CTL blinks. But the 5G and 2.4G don't appear to work, hence the WiFi is not as fast on the bottom floor.
Hi Imran,
Thank you for sending me these follow up steps. I tried all the server interfaces in the dropdown and they all returned the same code 5 error. After running ipconfig in command prompt, I noticed 192.168.0.44 as the IPv4 address matching a server interface from TFTP. After running the flash command using that IP, I expected the flash to work but it unfortunately returned the same error.
I've attached the screenshots below to show the different commands ran for each of the server interfaces. Let me know if you see something wrong or have any other suggestions. Thank you again!
JJ
Hi Imran,
I used the 192.168.0.44 IP for the TFTP server interface and inputted the commands above. After opening a serial connection "COM3" via Putty, there was no output from the commands above. You can see I already executed config terminal in a previous session so that's why the screenshot drops into config already. However, when I type in no tftp disable afterwards, nothing shows up. Since it looks like I've already enabled Ruckus in the past, I don't have to type enable again since it's already been enabled. Let me know what else I can try.
Thank you,
JJ
Hi Imran,
I typed in no tftp disable which didn't show anything. However, when I run the upgrade commands again in the screenshot, I get an invalid input error.
I also tried running the upgrade commands after ending/exiting config mode. Unfortunately I still got the same timeout error as before. Is there something else I should try?
Thank you,
JJ
