Ruckus APs not powering; ICX 7150-C12P

[McD87]

I have been struggling with my ruckus access points since the last power outage, now the APs are blank with know no power. I’ve tried every solution proposed in the posts and watch countless video without having any success.

I have tried resetting. I even tried logging into the IP. The Rukus doesn’t even show on wireless networks to anything via WiFi. 

I’ve also tried calling, but due to me purchasing a Lennar home no one would help me over the phone. Please help this is beyond exhausting and frustrating. Please help! 

[McD87]

Please see uploaded video. Thank you

[pinky_ruckus]

Hello @McD87 ,

Thank you for sharing the video.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in bootmode and tried to complete the software recovery. However, you were unable to complete the software recovery as you were unable to install the drivers. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.