Ruckus AP Not Connecting After Reset

[Akhen]

Hi all,

I restarted my Master Ruckus AP because my network’s performance was having issues, and it seemed like the Ruckus APs might have been the issue. After the Master AP restarted and came back online, the other AP that’s meshed disconnected from the network, and I’m having a lot of trouble reconnecting it to my network.

I had to reset it with a paperclip, and I only got the Wizard to show up once, and have reset it again multiple times, and it seems stuck on “Building the Unleashed Network. It may take a few minutes.” now, so I feel stuck at this point. Also, right now it’s plugged into the switch my Master AP is on.

What are the exact steps to get the other AP reconnected to my network?

Thanks

[Imran_ruckus]

Hi @Akhen 

Greetings!

Thank you for your response and the information.

I recommend performing a factory reset of the Access Points once again. Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the factory reset process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

IMPORTANT NOTE: Since you have two R510 Access Points in your setup, kindly disconnect the ethernet cable of one of the units from the Switch ports and proceed with the factory reset on the connected Access Point only. Once the reset is complete, reconnect the ethernet cable of the other Access Point. It will automatically synchronize with the configuration from the reset Access Point.

Please let me know the outcome once you’ve completed the steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Akhen 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Akhen]

Hi Imran,

Thanks for following up. I'm extremely busy right now, and I need at least half the network operational, so it will take me a few days to get to this.

I'll post here as soon as I'm able, so please hold tight, thanks.

[Imran_ruckus]

Hi @Akhen 

Thank you for your response and the update.

Please do keep me informed as things progress.

Thanks again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Akhen 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community