Ruckus 510 no lights on at all

[Candiep43]

I have a ruckus 510 my home was built in 2020 two story home I have two ruckus 510 and none of my lights are on it at all and I don’t think it’s even working and I have no clue how to fix need help system been down for this whole year and since we moved in out internet has been horrible I don’t think system ever was working

[Imran_ruckus]

Hi @Candiep43 

Greetings!!!

Thank you for the response and the update.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Candiep43]

Hello so my husband did the reset and the lights turned green on the ruckus on the upstairs ceiling the cd light is solid green and power light is blinking green the downstairs ceiling one still has no lights on it

[Imran_ruckus]

Hi @Candiep43 

Greetings!

Thank you for your response and the update.

Please unplug the Ethernet cables of the RUCKUS devices and the ISP router from the RUCKUS ICX-7150-C12P Switch ports and re-connect them to any other available 12 ports on the switch (Screenshot below). After reconnecting, check if the Access Points on the ceiling return to normal operation, they should display lights on both 2.4G and 5G (as shown in the screenshot below).

12 ports on the Switch:

RUCKUS Access Points light status meaning:

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Candiep43]

He said he did what this said now the upstairs is the bottom picture two green two orange and the downstairs still has no lights

[Imran_ruckus]

Hi @Candiep43 

Thank you for your response and the update.

Please unplug the Ethernet cable of the downstairs Access Point and reconnect it to any other available port among the 12 ports on the Switch.

Once this is done, please check the Access Point status and let me know the outcome.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support