Ruckus 510 no lights on at all

[Candiep43]

I have a ruckus 510 my home was built in 2020 two story home I have two ruckus 510 and none of my lights are on it at all and I don’t think it’s even working and I have no clue how to fix need help system been down for this whole year and since we moved in out internet has been horrible I don’t think system ever was working

[Imran_ruckus]

Hi @Candiep43 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Candiep43 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Candiep43]

I sent in photos I was waiting on u to reply to tell me what next to do

[Imran_ruckus]

Hi @Candiep43 

Greetings!

Thank you for your response.

As mentioned in my previous message on 11-07-2025 at 09:23 AM PST, your RUCKUS ICX-7150-C12P Switch has an Amber SYST light, which indicates that the switch is stuck in boot mode.

Please refer to the RUCKUS Lennar Knowledge Base self-help article shared in that reply for detailed troubleshooting steps.
Kindly follow the steps mentioned there and let me know the results.

If you have any other questions, please feel free to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Candiep43]

Ok I recieved it this time I read it and I rather have my husband mess with it he will be able to do it on Sunday I don’t want to mess it up I don’t feel comfortable messing with it