CommScope RUCKUS Community Forums

jag4645 · ‎07-10-2023

Hello There,

The rucks device suddenly stops working and all the access points are also turned off. I followed up on other messages, and try to solve it but had no luck, even Advanced IP Scanner is not able to find it on the network, I also tried to reset it but still nothing, it does not come on the network.

Imran_ruckus · ‎07-10-2023

Hi @jag4645

Thank you for the detailed information you shared,

As I can see from the information you shared, the PoE is in the disabled state on all the ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

Also, I would like to suggest upgrading your Switch to the latest stable version, as your current Switch is on the old version which is SPS08060. Please let me know once you are done with the above process, to assist you with the upgrading of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎07-10-2023

Hi @jag4645

Thank you for the response.

Apologies, I am little confused here.

Could you please confirm if your TFTP Application is not working or Putty CLI?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

jag4645 · ‎07-11-2023

Hi Imran,

Now I downloaded TFTP. I also downloaded, 08060, 08080f, and 08095g. The update documentation is based on 08080f, and 08095h. What should I do there, include mnz10109.bin file from 08060 too?

Imran_ruckus · ‎07-11-2023

Hi @jag4645

Greetings!!!

Thank you for the response and the information you shared.

Please download 8095g files in place of 8095h mentioned in the guide.

You should have the below mentioned 3 files in the Upgrade folder:

mnz10114.bin

SPS08080f.bin

SPS08095gufi.bin

Please follow the Upgrade process step-by-step as described in the guide and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

jag4645 · ‎07-11-2023

But you also mentioned we have to start from 8060, so I also downloaded that too. Now I have 8060>8080?8095, now these are three updates.

Imran_ruckus · ‎07-11-2023

Hi @jag4645

Thank you for the response.

Please note, 08060 is your current Software Version (Please refer to the below screenshot) on the Switch there is no file or patch required for 8060.

So, the Upgrade path would be 08060 (your current version)>>8080f>>8095g

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Rucks device stops working