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RUCKUS Community Forums will be set to READ-ONLY mode starting Sunday, August 9 at 6 PM EDT / 3 PM PDT while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 10-17.

 

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Router isn't working

Timonlott83
New Contributor

‎08-02-2026 04:28 PM

My Ruckus Router is not working. Who I contact to fix it?
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7 REPLIES 7

Timonlott83
New Contributor

‎08-02-2026 11:24 PM

Any help would be great
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Imran_ruckus
Community Manager
Community Manager
In response to Timonlott83

‎08-05-2026 01:59 PM

Hi @Timonlott83 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Timonlott83
New Contributor
In response to Imran_ruckus

‎08-07-2026 09:26 AM

I havent received any support yet. How can I fix this issue?

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Ingridgs
New Contributor

‎08-03-2026 02:56 PM

I was having the same issue, with my system rebooting what seemed like every 20 minutes. After researching, I found a place stating that the Ruckus system most likely needed a software update.

You will have to sign on to the admin site unleashed.ruckusnetworks.com, or the Ruckus Unleashed app with the admin ID and password.

My system had not been updated since it was first installed in 2020; needless to say, my system was many firmware versions behind. This video shows how to look for the firmware upgrade Ruckus Unleashed Online Software Upgrade

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