Ricky's staying connected

[Saustgen]

Need help getting ruckus staying connected after power outages. Have unplugged and plugged back in twice.

[Saustgen]

Can you recommend any in person support for this system? This is way above my understanding and and capability. I need an in person assessment. Please refer someone besides Ruckus since they no longer support this product in person. 
Aldi I cannot see all of my inquiries in this log. This is becoming a long conversation I'm trying to follow and have to scroll through messages every time I try to see the conversation 

[Saustgen]

Why is this comment check marked w a ✅ a green check?

[Imran_ruckus]

Hi @Saustgen 

Thank you for the response.

We apologize for the inconvenience caused.

Please help us with screenshots in the drive link I shared in my previous post.

As mentioned in my previous post, RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

If you are unable to proceed with MAC device, I would request you arrange a Windows laptop/PC, that would be much easier, and we will help you.

However, if you continue to have difficulty following the steps, we would recommend that you seek outside help or a technician.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Saustgen]

Good morning, 

yes that is what I am asking you. A recommendation of outside help besides ruckus. Since I cannot get an in person service from ruckus, who do you recommend!? 
this is terrible customer service. Fir a homeowner who does not have the tools to correct or check a problem

is ridiculous. This is the company's responsibility. I wouldn't ask you to download an app to figure out what is wrong w your heart or lungs. 

please give a recommendation of an outside service provider. 

[Imran_ruckus]

Hi @Saustgen 

Greetings!!!

Apologies, RUCKUS does not have any support team of technicians in RUCKUS or OUTSIDE support for Lennar Homes.

As mentioned, I would request you arrange a Windows laptop/PC, that would be much easier, and we will help you.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.