Ricky's staying connected

[Saustgen]

Need help getting ruckus staying connected after power outages. Have unplugged and plugged back in twice.

[Saustgen]

I do have a MAC. It's about 7 years old. I have an iPhone X. 
I don't know how to run an IP scan from the Mac. The application wouldn't run 

[Saustgen]

I'm trying to screen shot what is on my laptop and the error message says it exceeds the amount allowed

[Saustgen]

Can I get a technician to come to my home? I am not knowledgeable in this and it has been over 2 weeks w this issue and I'm not getting anywhere. I have 3 children that reply on WiFi for school. I need someone in person to run these scans and figure out what is going on

[Saustgen]

The file image exceeds the amount allowed 

[Imran_ruckus]

Hi @Saustgen 

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

If you are unable to upload the images. Use the below link to upload them.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.