Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

[gmaha2121]

We are experiencing the same issue that others have reported. Due to recent power outages, our 2.5 and 5 IPs for Lennar went down, and now the Ruckus device is showing a red status. It has shifted to  “Recover Me,” and we have been unable to get it to connect to anything. The admin Lennar password is no longer working, we tried to factory reset and still unable to get it to do anything.

This has been very frustrating, and although we’ve been following the forums, there has been no clear guidance on how to resolve the problem. Could you please provide assistance or instructions to help us fix this? 

[Imran_ruckus]

Hi @gmaha2121 

Greetings!!!

Thank you for your response and the update.

An upgrade may be required; however, this will depend on the current versions of your RUCKUS ICX-7150-C12P Switch and RUCKUS Unleashed system.

Could you please provide the version details if you have them, or check and share them with me?

Please feel free to reach out if you have any questions regarding this matter.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[gmaha2121]

Thanks Imran, and yes. Where can I find those details and provide them to you? 

[Imran_ruckus]

Hi @gmaha2121 

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you can log into the Switch and Unleashed systems dashboard on a web browser? (Below are the login dashboard screenshots, respectively)

RUCKUS ICX-7150-C12P Switch Login Dashboard:

RUCKUS Unleashed System Login Dashboard:

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @gmaha2121 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @gmaha2121 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support