Replace the unit and old RMA case # 01268397

[meghardik]

Replace the unit and the old RMA case # 01268397

Previously i raised the above RMA, and I would like to open a new RMA and want to work on my pending item to replace.  

[Imran_ruckus]

Hi @meghardik 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your RUCKUS R510 is not responding properly. A hard reset was also attempted; however, the issue still persists.

As a result, this One Access Point unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[meghardik]

Hi Imran, 

Thank you, I have sent you the information you have asked for, so I want to understand the process, and that's why you're concerned, i'll get the new device to my home address, right? And how long does it take to get it? Do I have to return the old device, and if so, how? does the the new device come with the return instruction? Sorry for asking so many questions and thanks again for solving the issue.

Thank You 

Hardik Patel

[Imran_ruckus]

Hi @meghardik 

Greetings!

- The replacement will be delivered to the same address you previously provided.

- Apologies as a Technical Support Team we are not really sure on delivery dates. Delivery typically takes 1–2 business days. however, it may take longer in certain situations. (RMA Team will help you the further details on the RMA Case email)

- Please note that you will need to return the defective Access Point. Detailed return instructions will be shared with you accordingly.

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive requested information notifications from the RMA case. 

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[meghardik]

Hi Imran, 

Thanks for the update and your help 

[Imran_ruckus]

Hi @meghardik 

Thank you for your response.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. 

Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful weekend ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support