Red light stuck on Ruckus R510

[User123456789]

I have two Ruckus R510 Access Points in my house. One of them is working fine and the lights are green. The other one is stuck with a red light on the PWR indicator. I tried resetting both my modem/router as well as the switch and nothing is working. I even tried to factory reset the Access Point, but not matter how long I hold the reset button it just remains red constantly. Also, the POE light on the back of the AP is showing a amber color as well as on the switch for that AP.

On the unleashed dashboard it is showing that it is disconnected. 

Can someone please help?

[User123456789]

disregard. I see it now once I clicked the RMA. 

[Imran_ruckus]

Hi @User123456789 

Thank you for the update.

Should you have any queries please let me know.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[User123456789]

Hello, is there any other options for further troubleshooting? The chat for RMA is stating I have to send in the device and have it worked on before receiving a new device, but this is impacting my work.

[Imran_ruckus]

Hi @User123456789 

Greetings!

Thank you for your response.

Apologies, the outlined process remains the sole method for initiating an RMA/Replacement. Nevertheless, you have alternative options available, such as utilizing another functional Access Point or connecting to your Internet Service Provider's (ISP) Wi-Fi network. Additionally, you can establish an internet connection through Ethernet wiring using any of the 12 ports on the RUCKUS ICX-7150-C12P Switch.

We appreciate your understanding and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community