Reconfiguring Ruckus

[theotherone89]

I have only used my spectrum wifi until now. But starting to have issues with certain devices (specifically 2 different HP printers) not wanting to connect and intermittent dropouts. I am trying to use the Lennar wifi off the ruckus and it barely works at all. I want to reconfigure the system so I can login and manage with the app. When I am connected to that Lennar wifi, the ruckus unleashed app says that I’m not connected to an unleashed network. Not sure if my APs are working properly because that should be my unleashed network (correct if wrong). Pretty sure the previous tenants didn’t do anything with the ruckus so I’m looking for how to do an initial setup and get everything linked in with the ruckus apps so I can manage the network. Im also looking to possibly update firmware as well. Im hoping I can do that through the app so I dont have to use the flash drive procedure. Can someone point me to the right procedure for this? Having a hard time trying to find what I need in the forum. Thanks.

[Imran_ruckus]

Hi @theotherone89 

Greetings!!!

Thank you for the response and the update.

Please share a screenshot of the error you are getting when trying to get console access.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[theotherone89]

Please reference my response on 2/20 for the previous attempt to access the switch via serial connection after the AP reset procedure but before the switch factory reset.  The interface and the login failure messages are exactly the same.

[Imran_ruckus]

Hi @theotherone89 

Thank you for the response and the update.

From the screenshot you shared on 2/20 I see the serial connection asking for username/password.

Please use username- super and password- sp-admin

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[theotherone89]

This was the first combination on the list.  I tried all combinations on the list and the user generated combination for the network.  All combinations failed.  I referenced the previous screenshot because you wanted to know what the login errors and interface looked like and it was exactly the same as that previous serial connection attempt.  Please advise.  

[Imran_ruckus]

Hi @theotherone89 

Greetings!!!

Thank you for the response and the information.

Please try to get console access once again as described in the guide.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.