Received New Switch but Access Points all remain orange 3 g and 5 g

[busch007]

Hello - I received my replacement Switch and the lights on my access points (3 on 3 different floors) always remain orange. Trying to access Ruckus Wireless 1 also, but don't know password it asks for.

[Imran_ruckus]

Hi @busch007 

Greetings!!!

Thank you for the response.

Please perform the factory reset configuration on ONE Connected AP and once it is completed and in a working condition, connect the other APs back to the Switch panel. (For more information please refer to the factory reset process shared previously in this post).

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.