Re-connect network with replacement ICX 7150 C12P

[Bsierra]

Hello,

I received my replacement device and hooked it back up with the wires, ethernet cable, etc. Now I need help on how to connect it to my network. All of the instructions I see indicate to connect the ethernet cable to the AP device but I am unable to do that. Please help!

[pinky_ruckus]

Hello @Bsierra ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Bsierra 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[Bsierra]

I still need assistance. Is someone going to call me?

[Imran_ruckus]

Hi @Bsierra 

Greetings!!!

Thank you for your reply.

Apologies for the inconvenience. We noticed that there were multiple follow-ups from Pinky that did not receive a response, which led to the case being closed.

However, we will proceed with reopening the case. Pinky will reach out to you with her availability, including dates and times, once she returns, as she is currently out of the office.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Bsierra]

I would like someone else to assist me. I thought that my appointment was scheduled for today but apparently it was not. I had to take the day off today to get this done.