Ruckus app not able to connect to requested wireless network

[ECI]

Hello! Thank you for the response! 

Yes I am a Lennar community home owner! 
I tried to create an account and can’t seem to find that option anywhere I look if you could advise where to go on the website I  would love to set one up! 

I am struggling to be able to get my app to work on my iPhone. I have disconnected the app and reinstalled and it still states I need to go to settings and that doesn’t deem fruitful as well as the Rukus internet connection does not pop up as an option to connect to that  i believe you need to proceed. Super frustrated. I remember at one time there was a website you could use in tandem with the app that your credentials would work in and see the same information. I can’t seem to get the IP address for my master unit as the apps to do the workaround did not provide that information either! So I feel like I’ve tried everything I can without more help.

is that website still active to use if the app doesn’t? 
I am in the mist of installing a new router and modem as all the Lennar properties are on contract to possibly change out and before I did this I wanted to validate it wouldn’t affect anything with the Rukus and I can just proceed and literally unplug the old and place the new with no disruption to my already working Rukus system. Can you validate this for me? As this was the primary reason I wanted to be able to monitor my system remotely. Thank you kindly for your assistance on the above! 

[ECI]

I seem to have been able to update the 3 access points but still need 2 questions answered. 

1. When I plug in a new router and Modem now that all is updated, will everything convert correctly? If not, please provide steps that need to be completed to make the Ruckus compatible with a NEW router and modem. 

2. Now that I have updated to the latest version and I have the app- I still am seeing the the SWITCH is NOT connected- It states it is disconnected. I have followed the steps to reconnect and the user name of- super and password: sp:-admin - does not work as well as using my personal credentials. Please advise how to reconnect or new ADMIN credentials- thank you Imran! 

Unleashed system only supports ICX firmware version 08.0.90 or later.

ICX Switch is Pending to join

Device Name:

ICX7150-C12 Switch

MAC Address:

c0:c5:20:aa:fe:73

IP Address:

192.168.1.189

The credential you provided is incorrect, please provide correct admin user name & password to try again...

  Continue

[Imran_ruckus · Accepted solution]

Hi @ECI 

Thank you for the response and the update.

• You can connect any Modem-Router to the RUCKUS ICX-7150-C12P Switch and there are no any configurations required.
• Please try to add Switch in the Unleashed system by clicking on 'Continue' and enter the login credentials (username/password) if you know.

If you don't know the login credentials, please try with the default credentials mentioned below.

Switch default credentials will be as mentioned below. 

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations below as well.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ECI]

Hello- None of the configurations seem to be working to connect the switch- I also tried my personal login credentials  like earlier posts recommended. What are next steps to connect the switch? 

[Imran_ruckus]

Hi @ECI 

Thank you for the response and the update.

If any of the credentials doesn’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in below VIDEO and once you perform the reset try to login with the previously-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.