Ruckus ICX FastIron 08.0.90d upgrade to 8095G

[daddygoat]

Hi Imran,

This issue continues to be a problem where the switch is dropping from the network almost on a daily basis, sometimes multiple time a day now. Is more trouble needed or can this be considered a hardware failure?

Should I open another ticket or can you assist?

Many Thanks.

[Imran_ruckus]

Hi @daddygoat,

Thank you for your response and the update.

I have reviewed the screenshots you shared on the other thread, and the outputs appear normal.

I recommend performing a factory reset on your Access Points and reconfiguring them with a new Wi-Fi network/SSID. For detailed instructions on how to factory reset the RUCKUS R510 Access Points, please refer to the following Knowledge Base article:

Factory Reset Process for RUCKUS R510 Access Points

If you need any assistance during the process, please do not hesitate to reach out.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[daddygoat]

Here are the updated CLI screen shots. My ISP is a fiber 500+ mbps Windstream Home - Welcome to Windstream 

Also known as Kinetic Home (gokinetic.com)

Sorry for the double up on my posts today,,, this issue has me spinning!

[Imran_ruckus]

Hi @daddygoat 

I apologize for any inconvenience caused.

Please refer to my previous post within this thread and follow the steps provided for performing a factory reset on your Access Points.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[daddygoat]

Imran,

I'm not currently using a ruckus AP. I'm using a tp-link AX5000 mesh. They are updated and rebooted and are performing as needed.

Can we continue a process to remedy the issue with the switch?

Positively,

Bob Bernabo

[Imran_ruckus]

Hi @daddygoat 

Thank you for your response and the information provided.

Could you please confirm if the TP-Link mesh APs are experiencing connectivity issues and are they connected to the RUCKUS switch? Is your ISP Internet is stable?

Additionally, to assist you further, please provide the FULL output of the following commands:

enable
show lldp neighbors detail

Thank you for your patience.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community