Ruckus 7150-c12p boot loop.. Cannot access CLI

[christaylor1984]

I am having similar problems. I tried to reset at least 15 times and no success to get it to boot. I have all amber lights. I also have tried to connect using Putty, but I get this screen with no movement. I think it may be shot, but need to see how to get an RMA. Does anyone have any thoughts?

[Imran_ruckus]

Hi @christaylor1984 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in the boot loop.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please try to hard reset some more times, as described in the below RUCKUS Lennar Knowledge Base article? If that doesn’t work please follow and perform the Software Recovery to the Switch from the same article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Feel free to reach out if you are stuck or need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @christaylor1984 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community