RUCKUS R510 Access Point (AP) keep dropping or Not working

[vasokan21]

I’ve gone through the instructions provided, but I’m facing significant challenges. I only have a MacBook with me, and the instructions seem outdated. Do you expect me to purchase a new Windows laptop just to follow them? The video you’ve shared is over 4 years old and references a different macOS version, which doesn’t align with the current macOS 18.2. How do you expect this to work in the current environment?

Why does this process have to be so complicated? RUCKUS advertises a lifetime warranty, but I’m struggling to see where that warranty coverage comes into play here. Where is the support for warranty repairs or issue resolution? Simply posting instructions doesn’t seem to address the problem effectively.

This has been a frustrating experience, and I’d appreciate a more practical solution to resolve the issue.

[Imran_ruckus]

Hi @vasokan21 

Greetings of the day!!!

Thank you for sharing the requested information on the PRIVATE CHAT.

Based on the troubleshooting done, we are unable to access console CLI connection on you RUCKUS ICX-7150-C12P Switch. Tried multiple ways. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[vasokan21]

Hi,

My Access Point working fine right now. I think the restart doing more than 20 times fixed the issue. But think about doing restart more n- number of times its like one day take off and do it. 

Coming to software recovery, RUCKUS need to work on clear steps and videos for the users to follow. I would say, users should not even attempt to do this, what will you do if the home users are not techie or old people? Who does not know how to use laptop? What kind of support/ warranty you will be providing for them? There is significant gap RUCKUS needs to access. I see this warranty support is one of the poorest in the USA i have ever seen. For now, factory reset helped me, after trying 20 plus times.

[vasokan21]

One more thing, i am not sure how this is fixed. Might be something you guys try to do and it got fixed?

[Imran_ruckus]

Hi @vasokan21 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case/post is now closed, please raise a new post for further assistance.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.