R510 Not powering on

[NickM0511]

Good Evening -

I am continuing to have multiple issues with all of my Ruckus equipment in my Lennar home. 

My ICX 7150 switch that came with my Lennar Home is stuck in boot mode after a power outage. I have tried to reboot by doing the factory reset around 15-20 times and it stays stuck with all of the lights flashing amber. I have an iMac computer and have followed the instructions for a reinstalling the drivers and software. When connected to the computer via USB to C cord and ethernet cable it does not even detect my ruckus switch.

At this point, I believe the ICX 7150 switch and the R510 access point are RMA.

Please advise on what else I can do to resolve the issue.

[Imran_ruckus]

Hi @NickM0511 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[NickM0511]

Hello

I do but have any way to plug into thr switch. I'm trying to show that the AP is not getting POE. 

What do you suggest I do to prove this?

[Imran_ruckus]

Hello @NickM0511 

Thank you for your prompt response.

I apologize for any inconvenience caused. 

As previously discussed, we require the command outputs to properly verify and troubleshoot this issue.

Kindly refer to one of the previous posts and provide us with the necessary command outputs at your earliest convenience.

Thank you once again for your cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[NickM0511]

I appreciate you keeping on this with me, but I have no way to do that unless I can show that without plugging directly into the switch.

If that is my only solution, then I will need to have a professional come and connect in to pull that information, but I would like to avoid having to pay for those services if I can do this myself. 

[Imran_ruckus]

Hi @NickM0511 

Thank you for the response.

Apologies, It may be resolved with troubleshooting and we cannot proceed without the command outputs.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.