R510 Not powering on

[NickM0511]

Good Evening -

I am continuing to have multiple issues with all of my Ruckus equipment in my Lennar home. 

My ICX 7150 switch that came with my Lennar Home is stuck in boot mode after a power outage. I have tried to reboot by doing the factory reset around 15-20 times and it stays stuck with all of the lights flashing amber. I have an iMac computer and have followed the instructions for a reinstalling the drivers and software. When connected to the computer via USB to C cord and ethernet cable it does not even detect my ruckus switch.

At this point, I believe the ICX 7150 switch and the R510 access point are RMA.

Please advise on what else I can do to resolve the issue.

[Imran_ruckus]

Hi @NickM0511 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[NickM0511]

I would need to have my guy come back and plug in to the switch to show proof of this, but the POE port is bad.

[Imran_ruckus]

Hello @NickM0511 

Thank you for your response and the update.

Certainly, please provide the outputs once they are available so that we can proceed further.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @NickM0511 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @NickM0511 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community