R510 Not powering on

[NickM0511]

Good Evening -

I am continuing to have multiple issues with all of my Ruckus equipment in my Lennar home. 

My ICX 7150 switch that came with my Lennar Home is stuck in boot mode after a power outage. I have tried to reboot by doing the factory reset around 15-20 times and it stays stuck with all of the lights flashing amber. I have an iMac computer and have followed the instructions for a reinstalling the drivers and software. When connected to the computer via USB to C cord and ethernet cable it does not even detect my ruckus switch.

At this point, I believe the ICX 7150 switch and the R510 access point are RMA.

Please advise on what else I can do to resolve the issue.

[Imran_ruckus]

Hi @NickM0511 

Thank you for the response.

Since AP is receiving power from the 12 VDC external power adapter and Not from the Switch ports.

So, we may need to check the Switch ports configuration by checking the output of the commands shared in my previous post.

Please help me with the same to check and assist accordingly.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @NickM0511 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[NickM0511]

Hello -

I had to have the ICX-7150 switch reconfigured by an expert to get it working properly and was finally able to have that done. To be honest, this was an extreme inconvenience, as it is not something I ever would have been able to do on my own. Regardless, the switch now works as normal and all ports (1-12) are working properly.

I have 2 of the R510 access points in my house, and one of them is getting no power via POE (absolutely no lights coming on). It was troubleshooted all suggested possible ways, plugged in with different ethernet cables, etc... and only receives power via 12v AC/DC power cable. I need to RMA this Access Point. 

Please advise if I can proceed with that.