How to change Network Name from Lennar-XXXXXXX (2nd Owner)

[FAQ-Lennar]

I have run into a similar situation. Moved in to a new lennar home as 2nd owner. The Lennar-****** already existed but despite me using the password present in the sticker, it said failed internet. I did have my internet provider move my fios service to the new house and connected the router with the mesh. Still no internet. Just 3 configure me networks and one Lennar-****** network. 

I just factory reseted all the APs and the main ruckus in the garage and now even the Lennar-****** has disappeared. How do I make this work?

[Imran_ruckus]

Hi @FAQ-Lennar 

Thank you for your response and update.

Once you reconnect the remaining Access Points to the switch after performing the factory reset, they should synchronize and operate within a single Unleashed system.

You can continue using the same Wi-Fi network/SSID created during the factory reset. Since, this network will be broadcasted by all the APs with consistent performance. Ignore, configure.me network/SSID.

If you have any further questions or need additional assistance, please feel free to reach out.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[FAQ-Lennar]

I think I spoke early. It was connected briefly and now it says connected without internet again. Also I'm getting the configure me ids for the 3rd floor. Not sure what is going on. I did everything correctly. 

[Imran_ruckus]

Hi @FAQ-Lennar 

Thank you for the response and the update.

Please help me with the below queries.

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding. 

Help me with ALL the above queries. Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Communit1

[FAQ-Lennar]

I am unable to upload photos because of the size. Is there no other way to resolve this via video chat or in person visit? This is really challenging.

[Imran_ruckus]

Hi @FAQ-Lennar 

Thank you for the response and the update.

Apologies for the inconvenience.

Please use the below drive link to upload the images.

https://drive.google.com/drive/folders/1bi2LOVqXDZvv_SU188gEc5_vwTt4jhfD

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.