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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Re: Device connected to Ruckus is not working

longjackshen
New Contributor

‎08-22-2024 05:39 PM

longjackshen_0-1724373529399.jpeg

 

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Imran_ruckus
Community Manager
Community Manager

‎08-23-2024 05:44 AM

Hi @longjackshen 

I hope you are doing well.

Thank you for your response and update.

Since the hard reset has not resolved the issue, the next step is to perform a Software Recovery on the switch.

Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the Software Recovery process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Initiate the Software Recovery process as outlined in the article, and let me know if you encounter any issues along the way.

Thank you for your patience and cooperation.

 

Best regards,  
Imran Sanadi  
RUCKUS Lennar Home Community

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