RUCKUS not sending signal

[tucci925]

the Ruckas box does not appear to be working.  The smaller box mounted on my ceiling has 2 green lights, 1 not lite and 2 orange lights.  I have tried resetting the unit by unplugging it and then plugging in again but I get the same results.  I think I need a new main box

[Imran_ruckus]

Hi @tucci925 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @tucci925 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @tucci925 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[tucci925]

sorry fr the delay. I have tried several times to do as you asked but I am getting nowhere.  Please remember I am not a tech and I do not understand I am a senior citizen and not tech savvy.  So where do we go fron here