RUCKUS Switch not working

[rubal2k7]

I am unable to get APs to lit in Pearl home community. It looks like Ruckus ICX 750 switch is struck in a boot mode.
Tried resetting it multiple times but of no use...both the green and orange lights are on
Upon rebooting the Orange reboot lights keep flashing and does nothing.

[Imran_ruckus]

Hi @rubal2k7 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is stuck in the boot mode, and tried to reset it multiple times. Now amber lights are flashing.

Please note, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

As you tried reset with a paper clip which isn’t working, we must perform the software recovery to the Switch as described below.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rubal2k7]

I followed the links shared but the switch did not generate any port comm#  for mee to leverage in next steps as per the video. so I was not able to resolve the issue..Can someone from the technical team can come fix it for me please 

[Imran_ruckus]

Hi @rubal2k7 

Greetings!!!

Thank you for the response and the update.

As you mentioned there is no COM port, could you please share a picture of the Switch and Laptop/PC showing the software recovery cable connections between them? Also please share a screenshot showing the COM port details when it is connected to the RUCKUS ICX-7150-C12P Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.