RUCKUS R510 Access Point (AP) keep dropping or Not working

[vasokan21]

I have a three-story house with a RUCKUS R510 Access Point (AP) on each floor. However, the internet connection on the second and third floors drops every 5 to 10 minutes. In the basement, the 5G and 2.4G indicator lights are amber. I've tried all the community suggestions, but nothing seems to work.

On the other side, my internet is working without any issue with the internet provider modem/router. Please help fix this issue ASAP as it is highly affecting my daily work productivity.

Thanks

Vgnesh A

[pinky_ruckus]

Hello @vasokan21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[vasokan21]

HI,

As per the instruction OPTION 1 - tried several times and it did not work. 

OPTION 2 - I have MAC BOOK PRO and trying to install the VCP OSX driver and it is stuck in the installing step.  Attached the same for your reference. I am wondering why it has to be complicated? What if i do not know anything about technology? RUCKUS comes with life time warranty, why RUCKUS is not fixing these issues? Its just tiring and taking my entire day to debug and triage the issue.

Thanks

Vignesh A

[pinky_ruckus]

Hi @vasokan21 , 

Greetings!!!

Thank you for the response.

We suggest using a Windows laptop, that would be an easy process for performing software recovery.

If you cannot use a Windows laptop, please try getting console access as described in the below link: We have instructions for MAC as well.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Once done, please try Software Recovery process and let me know if you have any further questions.

Thank you for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @vasokan21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @vasokan21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.