RUCKUS R510 Access Point (AP) keep dropping or Not working

[vasokan21]

I have a three-story house with a RUCKUS R510 Access Point (AP) on each floor. However, the internet connection on the second and third floors drops every 5 to 10 minutes. In the basement, the 5G and 2.4G indicator lights are amber. I've tried all the community suggestions, but nothing seems to work.

On the other side, my internet is working without any issue with the internet provider modem/router. Please help fix this issue ASAP as it is highly affecting my daily work productivity.

Thanks

Vgnesh A

[pinky_ruckus]

Hi @vasokan21,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access points keeps dropping.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2.  On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Could you please let me know the light status on all the the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[vasokan21]

Hi,

Thanks for your quick response. below find my update below,

1) There is no power outage.

2) I have attached the photos that i can take it in best possible condition.

Thanks
Vignesh A

[pinky_ruckus]

Hello @vasokan21 ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[vasokan21]

Let me try the steps and get back to you.

Thanks

Vignesh A