RUCKUS ICX 7150-C12P Unresponsive – Stuck in POST/Boot Loop (Blinking LEDs)

[Aprlcas65645]

Hello RUCKUS Team,

I am a Lennar homeowner troubleshooting my ICX 7150-C12P switch, which has become completely unresponsive.

Current Status & Symptoms:

• LED Status: The PWR and SYST lights are continuously blinking, and the device is not passing network traffic. 
• Troubleshooting Attempted: I have attempted a physical factory wipe/pinhole reset more than 20 times by holding down the front-panel Reset button for over 10 seconds during power cycles. While the status LEDs flash amber during the pinhole attempt, the switch continuously reverts back to the blinking boot loop state afterward.
• Diagnosis: Because the hardware reset isn't clearing the fault after dozens of attempts, it appears the primary software image is corrupted or failing POST. The switch is stuck in a permanent boot loop and requires a clean firmware re-flash via the Boot Monitor (ICX7150-BOOT>)

Could a forum moderator please assist me with the necessary steps to force a recovery of the switch firmware, or let me know if this unit qualifies for an RMA replacement due to hardware failure?

Thank you!

[Yarenis]

HI @Aprlcas65645 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support