RUCKUS ICX 7150-C12P Stopped working

[Scott]

Hello My RUCKUS ICX 7150-C12P Stopped working and It no longer lights up. I already tried reseting it several times and it doesn't do anything. Tried different outlets with power and it still doesn't work. There were no recent power outages in my neighborhood. I read that another user had this same issue. Just wanting to get it replaced if possible.

[Scott]

Hello is there another way to upload video? 

[Scott]

Video was uploaded 

[Imran_ruckus · Accepted solution]

Hi @Scott 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it is dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Scott]

Thank you, chat was started.

[Imran_ruckus]

Hi @Scott 

Thank you for the update.

Good to know that the RMA is initiated.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.