CommScope RUCKUS Community Forums

MContreras · ‎12-18-2023

Ruckus ICX 7150-C12P suddenly stopped working the morning of Sunday December 17, 2023. I found similar postings related to performing a restart https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-C12P-not-boo... and followed the steps, with the additional suggestion to try multiple times (15+) without sucess. Unit flashes amber lights for a second and that is it.

No power surge or internet connection associated issues, the Ruckus unit just sopped working.

We are the original owners of Lennar home that was purchased in May 2018.

Please assist in resolving the issue.

Imran_ruckus · ‎12-19-2023

Hi @MContreras

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

MContreras · ‎12-18-2023

This is so frustrating! now I am having issues uploading the video!!

The unit is not working (period)

Imran_ruckus · ‎12-18-2023

Hi @MContreras

Thank you for the response.

Please remove the RUCKUS ICX-7150-C12P Switch from the cabin. Just connect it with a power cord with a working power outlet. Record a VIDEO and upload the same on the DRIVE link shared in my previous post.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

MContreras · ‎12-18-2023

Trying to upload the video, but getting error message, "you do not have permission to upload to this folder"

Imran_ruckus · ‎12-19-2023

Hi @MContreras

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience.

Could you please try to upload it now?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

MContreras · ‎12-19-2023

Thank you, Imran.

Video has been uploaded. Please review and provide feedback and next step to follow.

CommScope RUCKUS Community Forums

RUCKUS ICX 7150-C12P Stopped working on Dec 17, 23