RMA Warranty Request - Lennar Homeowner ICX 7150-C12P PoE Severe ErrorMessage:

[luther_james]

Hello, I am the original Lennar homeowner. My Ruckus ICX 7150-C12P has suddenly stopped providing power to my Wi-Fi Access Points.I have physically disconnected all network cables from ports 1 through 12 so the switch is completely bare. I performed a hard power cycle and a physical factory reset. Despite having absolutely nothing plugged into the switch, the console boot log instantly floods with this hardware failure during initialization:PoE module 1 of Unit 1 initialization is done.U1-MSG: PoE Severe Error: Power being injected on port 1/1/9. No new PDs can get powered on this unit.

[luther_james]

Hi, I'll share the details soon

[Imran_ruckus]

Hi @luther_james 

Thank you for the response and the update.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @luther_james 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @luther_james 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @luther_james 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support