RMA WARRANTY REQUEST

[josg23_contrera]

Dear Ruckus Support Team,

Im a Home Lennar Owner and this is my primary house.

using the Serial Console (CLI), I have determined that the internal NAND flash memory is physically defective and cannot be recovered via software

Technical Findings (See Attached Screenshots):

· NAND Bad Blocks: The command nand bad reveals multiple physical bad blocks at addresses 0b400000 and 0b600000.

· ECC Read Errors: Attempting to boot from either the primary or secondary partition results in ecc_errors and a NAND read failure -22.

· Kernel Corruption: The system is unable to load the operating system, returning a "Bad FIT kernel image format" error due to the physical memory corruption.

Device Information:

· Model: ICX 7150-C12P

· Serial Number: FEK3845Q2E5

The device is in a non-functional state and cannot be recovered via software due to these hardware-level memory defects. I request a formal RMA for a replacement unit under the manufacturer's warranty.

I have attached the PuTTY logs and photos of the status LEDs as evidence. I look forward to your prompt response with the next steps for the replacement.

PUTTY APPFLASH NAND BANDBad FIT kernel image formatread failure (-22)AMBAR LIGHT

***For security reasons edited and deleted the SN screenshot by admin

[Imran_ruckus · Accepted solution]

Hi @josg23_contrera 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch Software Recovery.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus · Accepted solution]

Hi @josg23_contrera 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch Software Recovery.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus · Accepted solution]

Hi @josg23_contrera 

Thank you for the details on Private Message.

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @josg23_contrera 

Greetings!

As the required process for this case has been completed, we will now proceed with closing the case.

We truly appreciate your time and patience throughout this process. Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please do not hesitate to contact us.

Wishing you a wonderful weekend ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support