RMA REQ

[JimmyChanga]

 I have tried every trouble shooting method to no avail.

I need to have a support ticket created for an RMA request for two new WAPs that are not working. 

I am the original Lennar homeowner and per the limited warranty. There is coverage for two new WAPs as this is a hardware issue. The WAPs are powered via POE and no longer lighting up. 

[JimmyChanga]

I have moved the black cable in the first screenshot to the main area and will await for the connections to load

[Imran_ruckus]

Hi @JimmyChanga 

Greetings!!!

Thank you for the response and the update.

Once moved, please reboot (unplug and plug from the power outlet) your ISP (Internet Service Provider) Router once.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @JimmyChanga 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @JimmyChanga 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @JimmyChanga 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community