R710

[Vasayasultan]

I’m trying to add r710 with the whole system working fine icx7150 and 2 of r510, but when I connect to configure.me xxxx on the r710 it ask me password so put the serial number and it connects but doesn’t show WiFi connection and not letting me configure it what could be the issue?

[Imran_ruckus]

Hi @Vasayasultan 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to add an R710 Access Point to an existing RUCKUS system.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Additionally,  Please try the steps below:

Step 1: Check from existing Unleashed Master

• Log into your current Unleashed system (R510 Master) 
• Go to:

Access Points > All APs

• Look for the R710: 
  • If seen >> status (Joining / Disconnected / Upgrading) 

Step 2: Verify firmware compatibility

• All APs must be on same Unleashed version 
• If mismatch: 
  • R710 may not join correctly 
  • Or will behave exactly like you described 

Recommended action:

• Upgrade system to recommended version 
• Let Master auto-upgrade the R710 

Step 3: If R710 is NOT showing at all

Try isolation test:

• Disconnect R710 from main network 
• Connect it to a separate PoE switch / injector (no LAN) 
• Connect to configure.me-xxxx

Step 4: Factory reset (if stuck state)

If AP is in inconsistent state:

• Press reset for 10–15 seconds 
• Wait for reboot 
• Reconnect and test again

Refer to the steps mentioned in the article below:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Vasayasultan 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Vasayasultan 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Vasayasultan 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support