R510 stopped working after power outage

[AudreysRuckus24]

We had a power outage two weeks ago. First both our R510 didn’t power back up after the power went back on. We performed a power cycle of the ATT main router and the main Ruckus router. The power for both AP then finally turned back on. We get internet from the APs but it is unreliable. Sometimes even our main wifi breaks connectivity on its own. Our wifi performance overall have been degraded. I also cannot connect to the unleash application nor can I log in on the default IP for both Ruckus AP. When I log in to my ATT router, I see the list of equipment that uses/used our WiFi and Ruckus Unleash show “off”. I’ve read that firmware update for the AP should fix this, but I would need to log in to the default IP for the AP which I cannot do. Some suggest that I should try factory resetting. Will this really fix my problem? Is there a specific version of the Ruckus Unleash iOS app that I will also require? Please advice.

[AudreysRuckus24]

in addition, I tried the "forgot password". I was prompted with "Password recovery is Disabled"

[Imran_ruckus]

Hi @AudreysRuckus24 

Greetings!!!

Thank you for the response and the update.

If you are unaware of the username/password, could you please try with the default credentials provided in the below screenshot?

These usernames and passwords are key sensitive, please use capital letters where necessary

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[AudreysRuckus24]

Hello Imran,

As I have mentioned, I tried all known possible combination include the one you just shared. Someone else in your team have given that to me prior and they just do not work.

I think we need another approach. Please advice.

- Respectfully

[Imran_ruckus]

Hi @AudreysRuckus24 

Thank you for your response and the update.

If you are unable to access the Access Points using the current username and password, and the default credentials are not working, I recommend performing a factory reset on the Access Points.

For detailed instructions on how to carry out the factory reset and reconfigure with a new Wi-Fi networks/SSID, please refer to the following RUCKUS Lennar Knowledge Base article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Should you have any questions or need further assistance, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @AudreysRuckus24 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community