R510 not turning on

[Manny]

2018 Lennar home, with ruckus switch/ r510 AP. All of a sudden all lights are off and I am unable to reach the access point settings when connected to ethernet. No lights come on at Ruckus, Wifi connection perfectly fine, no problem. Any ideas what's wrong?Internet is working fine on ethe...

[Imran_ruckus]

Hi @Manny 

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as an Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Manny]

Hi Imran,

I created the RMA and the case # is 01613756. When can i expect to receive a replacement unit?

[Imran_ruckus]

Hi @Manny 

Greetings!!!

Thank you for the repsonse.

You will get an update. If you have any queries regarding RMA please reach out on the same chat link.

Thank you again.

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as an Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.